Refund policy

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# Return & Refund Policy – Kredo

At Kredo, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

## 1. Returns
We accept returns within 7 days of delivery.

To be eligible for a return:
- The product must be unused and in original condition  
- The product must be in original packaging  
- Proof of purchase is required  

## 2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not caused during delivery)  
- Products without original packaging  
- Customized or special-size orders  

## 3. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery  
- Share photos or videos as proof  

We will offer:
- Replacement OR  
- Full refund  

## 4. Refunds
Once your return is received and inspected:
- Refunds will be processed within 5–7 business days  
- Refund will be credited to your original payment method  

## 5. Return Shipping
- Customers may need to bear return shipping charges unless the product is defective or damaged  
- Shipping charges are non-refundable  

## 6. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order  
- After dispatch, cancellation is not possible  

## 7. Contact Us
For any return or refund requests, contact us:

Email: support@kredo0675@gmail.com 
Phone: +91-XXXXXXXXXX  

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