Shipping policy
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# Shipping Policy – Kredo
At Kredo, we aim to deliver your orders safely and on time. Please read our shipping policy below.
## 1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation
- Orders are not shipped on Sundays or public holidays
## 2. Shipping Time
- Standard delivery time across India: 5–10 business days
- Delivery time may vary depending on your location
## 3. Shipping Charges
- We offer Free Shipping on all prepaid orders
- Cash on Delivery (COD) orders may include an additional fee
## 4. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email
- You can track your order using the provided link
## 5. Delays
- Delivery may be delayed due to:
- High order volume
- Weather conditions
- Courier issues
We appreciate your patience in such situations.
## 6. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours with photo/video proof
- In case of lost packages, we will coordinate with the courier partner and provide a resolution
## 7. Incorrect Address
- Please ensure your shipping address is correct
- We are not responsible for orders delivered to incorrect addresses provided by the customer
## 8. Contact Us
For any shipping-related queries:
Email: support@kredo0675@gmail.com
Phone: +91-xxxxxxxxxx
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